Accounts / Customer-Success Manager (f/m)

Full Time

We are looking for you to join the investory.io team.

We aim to change the way Investors and Startups collaborate by providing a platform designed for the specific needs of the Startup-Investor relationship. We are recently funded and supported by many well-known VCs. We are a highly focused and experienced team you work with.

What you will do…

Initially customer success / account management focus: keep customers and users engaged, to ensure renewals and prevent churn

  • Support customers with their questions and needs when using the platform
  • Conduct demos and onboarding webinars
  • Make analysis and reports based on the data generated on our platform to understand how to grow engagement and user base and drive customer success
  • Become an expert in VC data-driven decision making. Prepare various content and materials to onboard and educate customers
  • Bring insights from the field back into the company, supporting product management in design and testing
  • Manage the billing of our services

Quick progress to increased sales responsibilities for good performers.

You are right if you are/have…

  • A motivated self-starter that can work independently in a fast-paced startup environment.
  • A positive person, a doer and someone who facilitates collaboration
  • High emotional and social intelligence. Excellent interpersonal and communication skills
  • Collaborative and analytical problem-solving abilities
  • Experience in a comparable function (preferably in other B2B SaaS startups) with proven success closing deals with clients – or for less experienced candidates, interest in developing a career in SaaS sales
  • Passionate about technology, data, AI . Ability to work with databases, SQL, etc nice-to-have
  • Experience (or interest) in startups and the VC investment process
  • Experience with SaaS or B2B web companies
  • BA/BS or equivalent degree
  • Fluency in English is a must (native or equivalent)
  • German nice-to-have
  • Legally able to work for a Lithuanian company

What we offer

  • Exciting and varied tasks in a highly dynamic working environment
  • Fully distributed company – can work from anywhere
  • High degree of autonomy
  • Short and open channels of communication
  • Compensation depending on experience and qualification
Interested? We are very much looking forward to your application and a more detailed discussion about the position. If you have questions, you can ask us anything also through the following form.

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