Accounts / Customer-Success Manager (f/m)

Full Time

We are looking for you to join the team.

We aim to change the way Investors and Startups collaborate by providing a platform designed for the specific needs of the Startup-Investor relationship. We are recently funded and supported by many well-known VCs. We are a highly focused and experienced team you work with.

What you will do…

Initially customer success /  account management focus: keep customers and users engaged, to ensure renewals and prevent churn 

    • Support customers with their questions and needs when using the platform
    • Conduct demos and onboarding webinars
    • Make analysis and reports based on the data generated on our platform to understand how to grow engagement and user base and drive customer success
    • Become an expert in VC data-driven decision making. Prepare various content and materials to onboard and educate customers
    • Bring insights from the field back into the company, supporting product management in design and testing
    • Manage the billing of our services

Quick progress to increased sales responsibilities for good performers. 

    You are right if you are/have…

    • A motivated self-starter that can work independently in a fast-paced startup environment.
    • A positive person, a doer and someone who facilitates collaboration
    • High emotional and social intelligence. Excellent interpersonal and communication skills
    • Collaborative and analytical problem-solving abilities 
    • Experience in a comparable function (preferably in other B2B SaaS startups) with proven success closing deals with clients – or for less experienced candidates, interest in developing a career in SaaS sales
    • Passionate about technology, data, AI . Ability to work with databases, SQL, etc nice-to-have
    • Experience (or interest) in startups and the VC investment process 
    • Experience with SaaS or B2B web companies
    • BA/BS or equivalent degree 
    • Fluency in English is a must (native or equivalent)
    • German nice-to-have
    • Legally able to work for a Lithuanian company

      What we offer

      • Exciting and varied tasks in a highly dynamic working environment
      • Fully distributed company – can work from anywhere
      • High degree of autonomy
      • Short and open channels of communication
      • Compensation depending on experience and qualification

      Interested? We are very much looking forward to your application and a more detailed discussion about the position. If you have questions, you can ask us anything also through the following form.

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