Customer Success Manager (f/m)

Virtual Role, Full Time

Customer Success & Service Manager

 

We are looking for you to join the investory.io team in a Virtual Role.

We aim to change the way Investors and Startups collaborate by providing a platform designed for the specific needs of the Startup-Investor relationship. We are recently funded and supported by many well-known VCs out of the DACH Region. We are a highly focused and experienced team you work with.

What you will do…

 The very objective of this function is to be in close touch with the customers, enrich their user journey and therefor optimize the engagement and stickiness of the platform.

  • Support customers with their questions and needs when using the platform
  • Make analysis and reports based on the data generated on our platform to
  • Understand how to grow engagement and userbase
  • Prepare various content and materials to onboard and educate customers
  • Support testing of the platform
  • Manage the billing of our services

You are right if you…

  • A motivated individual that thrives in a startup environment
  • Work experience in a comparable function (preferably in other startups)
  • Strong analytical, problem-solving abilities
  • A positive person, a doer and someone who facilitates collaboration
  • Excellent interpersonal and communication skills
  • Fluent in German and English

What we offer

  • Exciting and varied tasks in a highly dynamic working environment
  • High degree of autonomy

  • Short and open channels of communication

  • We are a small but growing team that you would join

The minimum monthly gross salary will be paid according to current wage agreement. Overpay depending on experience and qualification is being offered.

Interested? We are very much looking forward to your application and a more detailed discussion about the position. Just contact us at support@investory.io. If you have questions, you can ask us anything also through the following form.

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